How much is shipping?
At checkout, you will be provided with the option of standard or express (next day) delivery.
- Standard Delivery - £3.95 and will take 3-5 working days
- Next Day Delivery - £4.95 available on orders placed before 2pm
- FREE UK delivery on all orders over £50
Yes we deliver worldwide.
- Europe and USA flat rate delivery charge of £15 for deliveries within 2 - 3 days.
- All other countries, flat rate delivery charge of £25 for deliveries within 2 - 4 days
Where can I find my tracking details?
- Once your order has been despatched, you will receive an email notification with tracking details
How do I return something?
- Items must be returned within 7 days of receipt for a refund or exchange
- Any items returned to OFF THE RAILZ will be at your own expense
- We highly recommend you use a reliable and tracked service, as you will be held responsible for the item until we receive it. We will not be able to offer a refund for items lost in transit
- Please email email@example.com to arrange refunds, exchanges or for further information
When will I receive my refund?
- We will notify you once the parcel has been received
- Please allow at least 5 working days from receipt of parcel for your refund to be processed
- All refunds will be issued to the original payment method
How do I take care of my OFF THE RAILZ pieces?
- Always follow the care label found in each product