FAQs

How much is shipping?

At checkout, you will be provided with the option of standard or express (next day) delivery.

  • Standard Delivery - £3.95 and will take 3-5 working days 
  • Next Day Delivery - £4.95 available on orders placed before 2pm
  • FREE UK delivery on all orders over £50
Do you ship internationally?

Yes we deliver worldwide.

  • Europe and USA flat rate delivery charge of £15 for deliveries within 2 - 3 days.
  • All other countries, flat rate delivery charge of £25 for deliveries within 2 - 4 days

Where can I find my tracking details?

  • Once your order has been despatched, you will receive an email notification with tracking details

How do I return something?

  • Items must be returned within 7 days of receipt for a refund or exchange
  • Any items returned to OFF THE RAILZ will be at your own expense
  • We highly recommend you use a reliable and tracked service, as you will be held responsible for the item until we receive it. We will not be able to offer a refund for items lost in transit
  • Please email info@offtherailz.com to arrange refunds, exchanges or for further information 

When will I receive my refund?

  • We will notify you once the parcel has been received
  • Please allow at least 5 working days from receipt of parcel for your refund to be processed
  • All refunds will be issued to the original payment method 

 How do I take care of my OFF THE RAILZ pieces?

  • Always follow the care label found in each product